Local development

GRI 103- 1, 103-2, 103-3

The commitment to Local Development is part of our essence and is set forth in our Sustainability Policy. In practice, it is conducted based on engagement with communities through an economic, environmental and social agenda built with the participation of a wide variety of stakeholders. Social responsibility actions include education and training projects for the job market, family farming, regional solid waste management, as well as a program to support public management planning. All operational impacts of industries and forestry operations are identified, mitigated or reduced, fostering operation under the highest standards of sustainability. The negative impacts are also mapped and can be consulted in Relationship with stakeholders.

The following internal policies and documents guide us on this topic:

  1. 1. Klabin Sustainability Policy;
  2. 2. Klabin Sustainability Vision;
  3. Stakeholders Engagement Policy,
  4. Reputational Capital Policy;
  5. Code of Conduct;
  6. Anti-Corruption Manual;
  7. Policy for Diversity and Promoting Employability;
  8. Manual and Procedures from the area of Social Responsibility and Community Relations;
  9. Forestry Goals;
  10. Social and Environmental Action Plan;
  11. Stakeholders Stakeholder Engagement Plan;
  12. Regulatory policies such as environmental legislation, certifications and investment bank standards (See more in Certifications and Environment )

Social investment


Through the Private Social Investment Platform, we direct investments to four lines of action, divided into two axes – Land and People:

Community goals


We voluntarily endorse a series of external initiatives and commitments (learn more details in Relationship with stakeholders). Our goals for this topic include:

Objectives 2017 Goal 2017 Results 2018 Goal 2018 Results 2018 Analysis 2019 Goal 2019 Analysis 2020 Goal
Identify and scale the negative impacts of Klabin’s operations in communities * * * * * * * Carry out pre- and post-operational actions and diagnostics in the communities where forestry operations are planned for 2020
Monitor the performance indicator of Klabin’s commitment to communities Increase by 9% (from 47% to 56%) the perception of Klabin’s commitment to the communities in the six municipalities surveyed in 2016¹ Expand the survey from 6 to 9 municipalities² Increase the indicator of perception of Klabin’s commitment to urban and rural communities of six municipalities by 16% (from 47% to 62.8%) Increase by 10% (from 63% to 73%) the perception of Klabin’s commitment to the communities in the nine municipalities² Increase by 16.6% (62.8% to 79.4%) the indicator of perception of Klabin’s commitment to urban and rural communities of nine municipalities² Goal reached Keep perception of Klabin’s commitment to communities at 80% in nine municipalities5 Drop in the indicator. In 2019, perception of Klabin’s commitment to the community varied from 79% (recorded in 2018) to 64%. The rate is measured in urban and rural communities in nine target municipalities. Maintain perception of Klabin’s commitment at 80.5% in nine municipalities (Telêmaco Borba, Imbaú, Ortigueira, Tibagi, Reserva, Curiúva, Rio Branco do Ivaí, Ventania and Sapopema) regarding the set of indicators that measure matters of Perception of Impacts, Economic Development, Environmental Preservation, Employment, Commitment, Social, Business Support and Image
Measure the level of the communities’ knowledge of Klabin, its social project and activities * * * Survey expanded to 12 municipalities4 * * * *
Monitor Klabin’s image and reputation * * * * * * * *
Provide proper response to demands such as complaints, reports, requests, questions and suggestions within two days, providing clarifications and information regarding negotiations3 Respond to up to 80% of demands within 2 days 79% of incoming contacts responded within 2 days Respond to up to 80% of demands within 2 days 72% of incoming contacts responded within 2 days Goal not achieved due to the high number of demands received and the need for preliminary checks Keep initial response to contacts within 2 days at 80% * Assist 100% of the communities within the ADA with regard to dust generation (directly affected area) from transporting own wood (own and leased farms)
* * * * * * * * Reduce complaints related to dust generation by 20% (up to 3.8 complaints per km of road within communities)
* * * * * * * * Demand Management System: Assess the fulfillment of demands and occurrences reported to the Fale com a Klabin tool in Paraná regarding the following requirements: Quality of service; Punctuality and Satisfaction in the fulfillment of the demands and occurrences reported to the Fale com a Klabin tool in Paraná.

*The goals without historic were defined in this report´s cycle. 

Development and impact of infrastructure investments and services supported


GRI 203-1

The PROSAS platform, focused on managing Klabin’s private social investment, is a tool that helps define own and supported initiatives regarding their social impact in the areas of local development, environmental education, culture and education. BRL 27.14 million were invested in 2019. BRL 22.84 million were invested in 2019.

Private Social Investments (in BRL millions) 2016 2017 2018 2019
21.82 22.36 26.68 22.84

The funds were allocated to donations and sponsorships that, through their own and incentive-based resources, support third-party projects both in the communities and outside Klabin’s area of operation, as well as own projects, which are preferably conducted in the territories where the Company operates.

*Donations and own funds are allocated to assistance entities, educational institutions, cultural donations and sponsorships.
Since 2016, Klabin has not made any type of contribution to political campaigns, in accordance with Brazilian legislation currently in force (Law No. 13.165/2015).
*Cash contributions amount does not include contributions made possible through Brazilian incentive laws (BRL 4,965,000).
*The Donations amount includes the In-kind giving donations (BRL 98,000) which refers to packaging and paper residues that Klabin donates every year for charitable causes such as Winter-wear Campaign.
*In addition, to the contributions cash for social investment, Klabin has the management overheads amount (BRL1,406,977)which refers to the budget allocated to the Local Community Affairs department (projects, salaries and communication activities to that purpose).

Details of projects that received a donation or sponsorship can be consulted on the PROSAS.

Our projects

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State Forestry and Agricultural Professional Education Center of Ortigueira

One of the major highlights of our projects in 2019 was the structuring of the first school for forestry operation and mechanics in Brazil. The State Forestry and Agricultural Professional Education Center of Ortigueira (PR) was inaugurated in January 2020 and already received its first classes in February, in four courses with 43 students each.

Forestry Operations, Heavy Machinery Maintenance Technician and Agribusiness Technician courses will be offered in full-time (parallel to high school) and subsequent (after high school) regimes. There will be a total of 800 vacancies, 300 of which are boarding school and semi-boarding school modalities, which allows students from different parts of the country to enter.

The school’s infrastructure measures 37,000 m² and includes classrooms, a sports court, a specialized library, and laboratories for biology, mechanics, soil, cutting and sharpening. Modern simulators, articulated forestry tractors, processors and motorized harvesters are among the equipment used in teaching and learning activities. The project sought educational inspiration from schools in Sweden and Finland. Klabin employees who participated in the State selection process make up part of the staff. Partnerships are being established with companies in the forest-based chain. The initiative received BRL 35 million in investments and is a partnership between Klabin, the State Government of Paraná and the City of Ortigueira to contribute to the training of qualified labor for the sector. According to the Brazilian Tree Industry (Ibá), projects related to increasing forest plantations, expanding factories and new units that work with raw forestry material should total BRL 32.9 billion in investments, between 2020 and 2023.

A new Baseline for the Puma II Project

The assessment of the socioeconomic situation in the region where a large project is being implemented is an important instrument for better evaluating its positive and negative impacts and for the adoption of social, economic and environmental programs and projects. Following what was previously implemented within the scope of the Puma I Project, in 2013, Klabin has now prepared a new diagnosis for Ortigueira and the municipalities in its expansion area of influence: the Puma II Baseline.

For this process, we adopted the Social Progress Index (IPS), developed by Fundación Avina, that uses indicators that are relevant in directing Klabin’s social investment strategy and the dynamics of the territory.

The document will enable to better understand the region’s socioeconomic dynamics and the transformations of the territory influenced by the start of operations of the industrial complex in 2016. And, with that, also understand the growth potential from the new expansion project.

Definition of indicators in light of the three natures foreseen in the IPS methodology: basic human needs, fundamentals of well-being and opportunities.

Research on political-institutional and local context of the territory.

Alignment of IPS to Klabin’s social projects in the territory: Support to Public Administration, Solid Waste Program, Semeando Eduação [Sowing Education] and Matas Sociais [Social Forests] (see more about the projects in this chapter).

The process of building the Baseline involved statistical analysis of official indicators and field research with communities in the 12 municipalities under the influence of the Puma II Project (stages already completed). The selection of indicators to be monitored to assess the progress of these municipalities is expected for June 2020. The perspective is that these indicators will provide a basis for the development of improvement plans and social investments by Klabin, and serve as a subsidy to public policies to be adopted in the region.

With support from Klabin, Artistic Gymnastics in Telêmaco Borba becomes a national highlight

The dedication and talent of the athletes at the Artistic Gymnastics Training Center (CTGA) in Telêmaco Borba are highlighted in competitions throughout Brazil. Teaching of the sport began eight years ago through a partnership between Klabin and the City of Telêmaco Borba, which guarantees the development of the modality, contributing positively to the physical and cultural training of young women in the region. The Center currently provides training free of charge to 100 girls between five and fourteen years of age. Klabin supports the project by providing infrastructure in the gym and guarantees the hiring of one of the coaches. In 2019, athletes from the group won at the National Artistic Gymnastics Tournament, the sport’s main event in the country.

Development Forums

In 2019, we created the Local Development Forum of Angatuba (SP) and continued with the activities in Goiana (PE). The proposal is to involve various players from the organized civil society, including Klabin, and advocates for them to come together to create a new management model for the territory based on the discussion of solutions to local issues. The initiative, which has also been taken to the municipality of Goiana (PE), has been improved with the application of the Social Progress Index (IPS), a methodology that measures the territory’s quality of life items, independent of economic development.

During the year, approximately BRL 20,000 was invested to support the Education Diagnosis conducted by the Goiana Forum. Actions on the education and sustainability fronts were prioritized at the meetings in Angatuba, such as the meetings on Perspectives of the Job Market and Sustainable Cities, and the creation of a Geopark in the municipality, all to be conducted in the short term, and the “Community in School” project and “Spring Project” for the long term.

For 2020, the proposal (not yet confirmed, due to changes arising from Covid-19) is for the forums to become a space for debates by candidates for mayor, based on issues raised by the groups on local development.

Public Administration Support Program

We expanded the Public Administration Support Program in 2019. Specialized consultants assisted the municipal administrations of Sapopema, Curiúva, Reserva and Tibagi in management and action planning. The purpose is to balance public accounts, optimizing the use of resources. In 2019, BRL 520,000 was invested to hire these consultants. Imbaú, Telêmaco Borba and Ortigueira have been assisted since 2017.

Matas Sociais [Social Forests], Planning Sustainable Properties

In July, the program was extended to the municipalities of Sapopema, Curiúva, São Jerônimo da Serra, Tibagi and Cândido de Abreu. The expectation is that another 100 properties will be assisted in the region. Over five years, Matas Sociais has served more than 500 properties in Telêmaco Borba, Ortigueira, Imbaú and Reserva, all in Paraná, achieving the following results*:

    1. 66% of farmers reduced the use of pesticides due to consultant guidance, the search for less aggressive alternatives, diversification of production and the prospects of accessing the organic market;
    2. 72% of farmers experienced an increase in income;
    3. Of these, 45% recorded a rise of between 20% and 60% in their properties’ revenue;
    4. 79% invested in the property;
    5. 57% increased food production;
    6. 52% expanded the marketing network from local farmers markets to cooperatives, restaurants and companies. The farmers’ production is found in school lunches, regional markets and in meals at Klabins factories and forestry area; More than 80% of producers believe that the Program has brought benefits or changes to the property with respect to environmental issues.
    7. More than 1700 hectares of Permanent Preservation Areas and Legal Reserve have been delineated from the beginning of the Program until this report.
    8. More than 1700 hectares of Permanent Preservation Areas and Legal Reserve have been delineated from the beginning of the Program until this report.

Data are part of a socioeconomic and environmental survey completed in 2020, referring to the five years of the Project. Research was conducted with a group of 60 Matas Sociais participants.

Matas Legais

For 12 years, we have been helping rural producers in Paraná and Santa Catarina make environmental adjustments to their properties. The initiative promotes the preservation and restoration of riparian forests and legal reserves for small producers, an increase in family income and awareness on environmental issues. Municipalities assisted in Paraná: Arapoti, Assai, Bandeirante, Cândido de Abreu, Castro, Congoinhas, Conselheiro Mairinck, Curiúva, Figueira, Ibaiti, Imbaú, Jaboti, Jaguaraíva, Londrina, Mauá da Serra, Ortigueira, Pinhalão, Piraí do Sul, Reserva, Santa Bárbara, Santana do Itararé, Santo Antônio da Platina, São Jerônimo da Serra, Sapopema, Tamarana, Telêmaco Borba, Tibagi, Tomazina, Urai, Ventania, Wenceslau Braz. Municipalities assisted in Santa Catarina: Agrolândia, Alfredo Wagner, Bela Vista Toldo, Bocaina do Sul, Bom Retiro, Braço do Trombudo, Campo Belo do Sul, Canoinhas, Capão Alto, Cerro Negro, Correia Pinto, Curitibanos, Ibirama, Imbuia, Itaiópolis, Chapadão do Lajeado, Lages, Leoberto Leal, Major Vieira, Monte Castelo, Otacílio Costa, Painel, Palmeira, Papanduva, Petrolândia, Ponte Alta, Ponte Alta do Norte, Rio do Campo, Rio do Sul, Rio Rufi no, Santa Cecília, Salete, São Cristóvão do Sul, São José do Cerrito, Taió, Timbó Grande, Urubici, Urupema, Vidal Ramos.

Learn more about the initiative here.

In 2019, investments of BRL 492.221,50 were made in Paraná and BRL 350.000,00 in Santa Catarina.


More than 1,000 properties assisted

About 1 million native plant seedlings donated

Over 15,000 hectares of Permanent Preservation Areas (APP) and Legal Reserve (RL) preserved

Matas Legais in Paraná and Santa Catarina

2016 2017 2018 2019 Cumulative total 2005 – 2019*
APPs and RL in regeneration 51 61 37 54 1.479
Preserved APPs and RL 2.406 3.159 2.246 2.691 15.675
Delineated APPs and RL – recovered 2.660 3.403 2.463 2.803 18.297

1The Matas Legais Program started in Santa Catarina in 2005 and in Paraná in 2008.

Apiculture and Meliponiculture Program

In 2019, the initiative focused efforts on training multiplying agents to prevent and minimize accidents with bees and wasps during forestry activities (Apiculture OSH). The opportunity for participation was opened to employees to encourage the training of new beekeepers. In December, the Field Day in Apiculture and Meliponiculture featured classes with renowned teachers from the region of Londrina to update the knowledge of experienced keepers. During the year, 10.7 tons of honey were produced, coming from 45 producers in Ortigueira, Curiúva, Reserva, Ventania and Telêmaco Borba, in Paraná. Training was also held for 112 employees, who joined the forest brigade. The program received investments of BRL 30,000.

Since the Program began, 178.7tons of honey have been produced and sold.

Wood Supplier Certification Program

Klabin’s partner Forest Certification program is a Klabin initiative that has been supporting the region in the production of sustainable forests. Suppliers that agree to receive support for the forest certification of their areas undergo an intense one-year process consisting of documentary and field preparation to conduct an external audit with a certifying body. The 12-month preparation process, which is paid for by Klabin, allows small suppliers to add value to the product with FSC certification, facilitate business operations and improve the competitiveness of the value chain as a whole. In Santa Catarina, more than 21,000 hectares are certified in over 15 municipalities involved. The first FSC group certification for small producers in the state was achieved with the support of Klabin.


Klabin Caiubi Project

In 2019, we began to expand the Project to communities near the corrugated board factories. Thirty-five teachers from the Monsenhor Jessé Torres Cunhaand Professora Josenita Nery Boaventura municipal schools, in Feira de Santana (BA), participated in the training. Progressively, the initiative will also be implemented in schools close to other units.

Two more editions are expected to take place in 2020 in municipalities where the company operates. The program began in 2007 and has benefited 572 schools, 1,453 teachers and 187,938 students over the years in the 32 stages conducted.

In Paraná, Caiubi has been held since 2001. In 2019 alone, it trained 155 teachers and pedagogical coordinators from 66 schools and Municipal Centers for Early Childhood Education and involved 1,873 students. More than 12,700 students were indirectly impacted.

Klabin Araucaria Trail

The trail is located in the municipality of Correia Pinto, close to the company. It is 1,260 m long and is interspersed with the native forest of Klabin’s forest areas. Since 2007, it aims to receive teachers and students who participate in the Caiubi Program, in addition to the general public. Visitors receive information of an environmental nature about Klabin and about our social and environmental actions. So far, over five thousand visitors have visited the trail.

Protetores Ambientais [Environmental Protectors]

We have supported Protetores Ambientais [Environmental Protectors] Program since 2005, an initiative of the Environmental Military Police of Santa Catarina, which aims to train pre-adolescents to act as multipliers in environmental education. So far, 402 teenagers have been involved in the program across several municipalities in our operating region. In 2019, BRL 22,000 was invested in the initiative. Two more classes will be formed in 2020, totaling 17 with the support of Klabin.

Klabin in Schools

The purpose of the Program is to inform elementary and high school students about Klabin’s operations in the region, the company’s activities and how the community is inserted in this context. Through actions that involve lectures, exhibitions and sensory experiences, we present the Company’s entire production process, from the planting and harvesting of raw materials to the industrial process routines. One of the highlights is the announcement that the papers and packaging manufactured by the company are present in the daily lives of these communities: milk cartons, diapers, bags of seeds, for example. Klabin in Schools also provides students with notions on biodiversity, sustainability, security and citizenship. Developed four years ago, it has already impacted more than 5,000 students and visited more than 15 municipalities in Paraná where we have forest operations. In 2019 alone, 2,350 students were impacted in nine municipalities.


Projeto Crescer [Growing Up Project]

We work to continuously train direct and indirect employees on environmental issues, health, family management, quality of life and professional growth, among other topics. The program relies on a partnership with Sesi, including trained instructors who give lectures aimed at the target audience of forestry operations. BRL 92,600 were invested in Santa Catarina and BRL 75,900 in Paraná, respectively covering 4,000 and 6,304 people, among own employees and third parties, in various activities.

Solid Waste Program

The Solid Waste Program has been focused on supporting the management of solid waste in six municipalities in Paraná since 2012: Imbaú, Ortigueira, Reserva, Tamarana, Tibagi and Telêmaco Borba, providing structures and equipment, assisting in the formalization of associations and cooperatives and conducting monitoring, training and institutional strengthening activities for 290 recyclable material pickers. The Program also worked to raise public and community awareness to improve selective collection in the municipalities and to distribute ecological bags to 13,200 homes to implement the selective collection methodology in the municipalities. Another front of the program is training educators on how to approach the concepts of selective collection and recycling in schools. Klabin has also been assisting the Caminhos do Tibagi Consortium in the environmental licensing process for the new Consortium Landfill that is already in the deployment phase.

Your trash has a future! Click here and check it out.


Klabin Semeando Educação [Klabin Sowing Education]

After achieving strong results in the state network, the program was extended to the municipal network. The first event to raise awareness was held in August and gathered approximately 700 people from Telêmaco Borba, Imbaú and Ortigueira. In this new phase, the initiative should benefit 11,000 students, from zero to ten years of age, and a thousand teachers from 65 schools in the urban and rural areas of the three municipalities. BRL 400,000 is invested in the program per year. Between 2015 and 2017, the state schools of these same municipalities showed an average evolution of 25% in the Brazilian Basic Education Development Index (IDEB), calculated based on the students’ learning in Portuguese and Mathematics (Prova Brasil) and the school flow (approval rate). The growth is greater than the average for Paraná and Brazil.

Our Digital Language

Intended for young people 13 to 18 years of age, it seeks to improve the oral and written communication skills of the children of employees and residents of Telêmaco Borba (PR). Its methodology uses new information and communication technologies to address topics covered by the UN Sustainable Development Goals and by ENEM.

Since 2009, 1,115 students have been trained in 21 semesters.

Terra Viva

The Terra Viva Volunteer Association organizes and promotes citizenship and solidarity actions focused on children and young people in situations of social inequality or physical disability and the elderly, with the support of Klabin employees and their families. These actions include guiding young people in their search for their first job, the Investir Vale a Pena [Investing is Worth It] Program (IVP), in São Paulo, and blood, clothing and food drives in several states.

Klabin cultural

Meninas Cantoras da Klabin [Klabin’s Girls Chorus]

Choir formed by daughters of company employees and young people from the Telêmaco Borba and Ortigueira communities. Seventy girls between 7 and 17 years of age learn choral singing, music theory concepts, rhythm and vocal technique. The repertoire includes classical songs, folk classics and Christmas carols. The project inspired the creation of the Imbaú Choir in 2019, made up of girls under 18 years of age supported by the Imbaú Coexistence and Bond Strengthening Center. The young women take classes in music theory and practice and also learn to play instruments. The project is a partnership with the Social Action Secretariat of Imbaú.

Learn moreabout Klabin’s projects at

Klabin Passo Certo [Right Step]

Created in partnership with Studio 3 Cia. De Dança, it offers contemporary dance and capoeira classes for children and teenagers, children of company employees and young people from the Telêmaco Borba and Ortigueira community. The program benefited 181 people in 2019. Since its foundation in 2008, it has already welcomed more than a thousand members.

More highlights

In July 2019, we expanded transmission of the radio program Minuto Klabin [Klabin Minute] to 12 radios stations with ranges across the 30 municipalities of Santa Catarina. In Paraná, the program is in 10 radio stations and a website, covering 28 cities. The communication tool brings Klabin closer to the communities where forestry operations are located, sharing information about the Company’s economic, environmental and social activities in the region, reinforcing the projects, products and commitments. Klabin in the Community was in the rural areas of eight municipalities: Ortigueira, Telêmaco Borba, Imbaú, Reserva, Tibagi, Ventania, Sapopema and Curiúva. The travelling fairs are held in public places and provide the population with a closer look at our production process, social and environmental projects.

Projects developed by Klabin

Project or activity
Locations Progress Positive and negative impacts (current or expected) Investments and services (commercial, in kind or free) Volume, cost and duration of each investment Extent to which different communities or local economies are impacted Related SDG Pillar of the Klabin Private Social Investment Platform
Matas Sociais – Planning Sustainable Properties Ortigueira, Imbaú, Telêmaco Borba, Reserva, Cândido de Abreu, Curiúva, Sapopema, São Jerônimo da Serra and Tibagi Strengthening of production chains, environmental adjustment of properties and management support for the operation of associations and cooperatives.


Expansion of the program to Cândido de Abreu, Curiúva, Sapopema, São Jerônimo da Serra and Tibagi. Action focused on institutional articulation, definition of new groups and initiating support.


Expansion of the marketing network.


Environmental adjustment of rural properties for compliance with environmental legislation.


Definition and structuring of Reference Units (model properties) in the new municipalities.


Acquisition of equipment to support and strengthen productivity in the main production chains (assignment of use with cooperatives) and hiring of consultants to support entrepreneurship and environmental adaptation. Total equipment purchase amount: BRL 90,000.00.


Consultant hiring: BRL 1,355,995.00.


Investment made throughout the year of the cycle.


72% of farmers experienced an increase in income

79% invested in the property

57% increased food production

52% expanded the marketing network.


66% of farmers reduced the use of pesticides.


More than 80% perceive environmental improvement in the property.


2, 11, 15, 17



Local Development
Support to Public Administration


Monitoring of the execution of actions planned by the municipalities during the 2018-21 cycle.

Expansion of the program to Sapopema, Curiúva, Reserva and Tibagi.

City management teams trained through public planning instrumentation.

Budget efficiency for the municipalities.


Offered free of charge to the municipalities, with the hiring of specialized consultancy in public management.


The program’s duration and renewal is annual.


In 2019, BRL 520,000.00 was invested to hire consultants.


Indicators measured according to the municipality’s budget efficiency performance. 16, 17 Local Development


Local Development Forum Otacílio Costa (SC), Correia Pinto (SC), Goiana (PE), Angatuba (SP) Continuation of the Correia Pinto and Otacílio Costa (SC) forums – 4th year


Goiana (PE) – 3rd year.


Beginning of the Angatuba Forum (SP) – 1st year.

Expected impacts are linked to the results of actions coordinated based on the needs presented by each Forum (Education, Health, Environment, Local Development, Culture). Maintenance of the forum (consultancy that organizes the activities of the Forums); small support (snacks, invitations, transportation, advertising, etc.); specific projects (as prioritized by the group and the Klabin Private Social Investment Platform) BRL 230,000.00 for consulting.


BRL 20,676,000 to support the Education Diagnosis carried out by the Goiana Forum in action.

Delivery of the actions proposed by the Forums have a medium-long term impact to be measured by reapplying the Social Progress Index. Annual measures vary from public policies created from the articulation of the group, to training, awareness actions and other forms of engagement. 11,16, 17 Local Development
Respeitar é Preciso! [Respect is Necessary] Project Goiana (PE) Implementation of situational diagnosis of the educational network in Goiana (PE), which indicated an action plan for a human rights education project Confrontation of one of the structural problems indicated by the research (infrastructure and conflicts in the school community) Hiring of a consulting service specializing in the management of a public human rights education program BRL 535,000.00 for consulting services to conduct a situational diagnosis; training for the network of technicians, managers and teachers; preparation of teaching material for the entire network and to hold a regional seminar Cases of violence in the school community that have been reported and referred, both by the Department of Education and by the Juvenile Court


4,10, 17 Education
Klabin Semeando Educação [Klabin Sowing Education] Beginning of the municipal phase of the project, to support preschool and elementary school education.


Visit to 65 schools to compose the diagnosis of each.

Improvements in student performance on the Paraná Test, which is given 3 times a year. Free service for schools in the municipal network of Telêmaco Borba, Imbaú and Ortigueira, which are considered in the Company’s Area of ​​Direct Influence.  BRL 400,000 /year. First assessment at the municipal level will take place in 2020 4, 17 Education
Agricultural and Forestry Professional Education Technical School of Ortigueira Offering of technical courses in Machinery Operation, Heavy Machinery Maintenance and Agribusiness Technician under full-time (with integrated high school) and subsequent regimes. The pedagogical project of the Center is based on the Scandinavian model, with a quality, benchmark education system that brings several benefits to the community, mainly with regard to employability and the job market. The investments to implement CEEP are the result of a partnership between Klabin, the State Government of Paraná and the Municipality of Ortigueira. CEEP is maintained by the State Government as a public institution. Total investment of BRL 35 million Registration of 170 students (80% local and 20% regional) who are taking the first CEEP classes, whose academic year began in February 2020 4, 8, 17 Education
Regional logistics


Own investment, or in partnership with municipalities and the state government, to revitalize rural roads and important paved roads


Efficient flow of goods and services that promotes local development, in addition to maintenance of local roads


Own investment in road maintenance, based on a protocol of intentions with the state government


In 2019, Klabin invested approximately BRL 89 million on municipal roads in Paraná, Santa Catarina and São Paulo


Efficiency for the flow of goods, essential for forestry activity.
Road maintenance allows better movement of community members with faster access to services and safety
12, 17


Local Development

Integrated and responsible growth

Aware of how we impact the territories in which we operate, we work in partnership with governments to improve local infrastructure. In 2019, we signed agreements with the Government of Paraná, focusing on the implementation of the Puma II Project in Ortigueira (PR).


Expected investments of up to BRL 450 million via anticipation of ICMS, in logistics and road infrastructure, with a focus on improving the existing road networks in the Project’s area of ​​influence, located in Ortigueira (PR). .

Klabin and the Secretary of State for Infrastructure and Logistics (SEIL) will work on planning and detailing works and schedules. The projects should be conducted between 2020 and 2024.

The Government in Paraná foresees the complementation of personnel from the battalion of the Military Police, Fire Department and Civil Police; the implementation of the Forensic Medicine Institute (IML), the Citizen Police Station and Social Education Centers (CENSE); and the operation of the Regional Hospital of Telêmaco Borba.

Significant indirect economic impacts

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Impacts Description of positive indirect economic impacts Description of negative indirect economic impacts
Changes in the productivity of organizations, sectors or the whole economy (such as through greater adoption or distribution of information technology) Klabin promotes studies aimed at the adoption of alternatives to single-use plastic, increasing investments in research and development of more sustainable packaging. Research and development times do not keep up with the accelerated pace of market evolution, causing excess demand and rising supply.
Economic development in areas of high poverty (such as the total number of dependents supported through the income of a single job) Income generation in communities with few job opportunities and low quality of life. Community economically dependent on the Company, resorting to the company for requests that should be addressed to the public authority.
Economic impacts of improving or deteriorating social or environmental conditions (such as changing job market in an area converted from small farms to large plantations, or the economic impacts of pollution) Income generation in the communities by encouraging permanence in the field and organic production, driven by projects such as Matas Sociais [Social Forests], Matas Legais [Legal Forests] and the Apiculture & Meliponiculture Program. No identified impacts on this front.
Availability of products and services for those on low incomes (such as preferential pricing of pharmaceuticals, which contributes to a healthier population that can participate more fully in the economy; or pricing structures that exceed the economic capacity of those on low incomes)
Enhanced skills and knowledge in a professional community or in a geographic location (such as the need for a supplier base attracting companies with qualified employees, which, in turn, drives the establishment of new learning institutions) In the 2018 cycle, planning and first steps were taken to implement new technical courses in Ortigueira in 2019. This provides access to formal education and the possibility of increasing income. No identified impacts on this front.
Number of jobs supported in the supply or distribution chain (such as the employment impacts on suppliers as a result of the growth of an organization’s growth or contraction) Over 30% of Klabin’s staff is made up of indirect employees (see GRI 102-8), and it is an internal practice to prioritize local recruitment. This enables the development of the regional microeconomy and attracts infrastructure investments.

In the Puma II Project, up to December 2019, about 80% of workers are from Paraná; of these, 60% were from the region of Telêmaco Borba, Ortigueira and Imbaú. The training of local labor is also worth noting, offering professional qualification courses for students and workers living in cities near the operation.


Possibility of increasing income inequality, due to the structural impossibility of providing jobs to a considerable portion of the population, whose job opportunities do not have benefits comparable to those at Klabin; and due to the temporary nature of the jobs for work on the Puma II Project.


Stimulating, enabling, or limiting foreign direct investment (such as the expansion or closure of an infrastructure service in a developing country, which can then lead to changes in foreign direct investment)
Economic impacts from a change in operation or activity location (such as the impact of outsourcing jobs to an overseas location) No impacts were identified on this front. Depending on the size of the operation and the municipality’s economic dependence, there may be substantial impacts. However, there may be changes after a detailed study considering the economic impact and mitigation measures.
Economic impacts from the use of products and services (such as economic growth patterns and the use of a particular product or service) Does not apply Does not apply

Total number and percentage of operations subjected to impact assessments or human rights analyses, by country

GRI 412-1

Operations 2017 2018 2019
Total number of operations 18 18
Total number of operations that were subjected to impact assessments or human rights analyses 6 6
Percentage of operations that were subjected to impact assessments or human rights analyses 31% 33.33% 33.33%

This calculation considers the total number of industrial units that have mapped themes related to human rights, being: Monte Alegre. Ortigueira, Otacílio Costa, Correia Pinto and Angatuba – which make up more than 80% in terms of operational representativeness

Percentage of operations with local community engagement implemented, impact assessments and/or development programs

GRI 413-1

Type of initiative Number of operations for each initiative


Observations and comments


Number Percentage  
i. Social impact assessments, including gender impact assessments, based on participatory processes* 6 33.33% Monte Alegre, Puma, Otacílio Costa, Correia Pinto, Goiana and Angatuba units*
ii. Environmental impact assessments and continuous monitoring 18 100.00%
iii. Public dissemination of the findings of environmental and social impact assessments 17 94.44% All units except Pilar (Argentina)
iv. Local development programs based on the needs of the local communities* 6 33.33% Monte Alegre, Puma, Otacílio Costa, Correia Pinto, Goiana and Angatuba units*
v. Stakeholder engagement plans based on mapping of these parts* 11



61.11% Units in Monte Alegre, Puma, Otacílio Costa, Correia Pinto, Goiana, Angatuba*, Piracicaba, Rio Negro, Manaus, Jundiaí Tijuco Preto and Jundiaí Distrito Industrial **
vi. Committees and processes for extensive consultations with the local community including vulnerable groups* 6



33.33% Monte Alegre, Puma, Otacílio Costa, Correia Pinto, Goiana and Angatuba units*


vii. Work councils, occupational health and safety committees and other worker representation bodies to
deal with impacts
18 100.00%
viii. Processes for formal complaints by local communities 18 100.00%

*This calculation considers the total number of industrial units that take part in concurrent initiatives for: assessment of social impacts; stakeholder engagement mapping and plan; and committees and consultation processes with local communities based on participatory processes. The calculation used for the 33.3% percentages indicated here only considers the absolute number of units that take part in these three initiatives on the total of operations. However, we reinforce that these 6 units listed:
– total more than 80% in terms of operational representation (units in Monte Alegre, Puma, Otacílio Costa, Correia Pinto, Goiana and Angatuba);
– are located in 100% of the municipalities in territories prioritized by the company’s private social investment platform (zone 1);
– have medium- and long-term plans and targets that consider local development indicators.>/dfn>

**These five units of the packaging business were also included in the mapping process and stakeholder engagement plan in 2019.

Operations with significant potential impacts or actual negative impacts on local communities

GRI 413-2

Our impact management includes mapping, matrix development, and specific control and/or mitigation initiatives. In addition, we promote engagement of communities in the regions where we operate through constant and transparent dialogue.

In the forestry units of Paraná, Santa Catarina and São Paulo, the impact matrix is built together with employees of the forestry area, which allows social and environmental impacts of forestry and industrial operations to be analyzed.

Dust control

One of the 2019 highlights is the 21% drop in complaints about dust in our communication channels with the community.

Measures to reduce this type of emission from traffic during harvesting activities, for example, comprise wetting the roads, investing in roads, planning routes, as well as procedures that limit the hours of operation.

Wetting is being conducted with better planning: we collected the details of all the transports that will be made and, based on this information, we plan for water truck rentals or even the paving of stretches.

Significant actual and potential negative impacts of the operations

Actual impacts – Noise generation;

– Bad smell (odor);

– Damage to roads (land);

– Damage to fences/neighbors;

– Rupture of water pipes;

– Waste left in an inappropriate place;

– Increased convoy flow/traffic (difficulty with vehicle traffic);

– Dust generation;

– Parted wires (electricity or telephony);

– Herbicide drift in neighboring areas;

– Risk to third-party assets (fallen trees and branches);

– Shading of cultures and residences;

– Risk of accidents (speeding and other deviations).

Potential impacts – Change in migration flows (rural exodus);

– Impediment to vehicle traffic;

– Erosion formation in third-party areas;

– Impediment to vehicle traffic;

– Cleaning of cargo on the road (obstruction of water outlets/damage to the road);

– Accident rate;

– Vibration (damage to homes);

– Improper harvesting of neighboring plantations;

– Visual impact;

– Contamination of water courses;

– Water availability;

– Damage to headwaters (silting)


In 2020, we will conduct a new Territory Baseline study, covering 15 municipalities in the Campos Gerais region. The development of the Social Progress Index (IPS) is among the planned activities, which considers forest expansion for the Company and the Puma Unit.

The index makes it possible to measure the level of social progress (social and environmental development), always attempting to answer how each territory is capable of providing adequate conditions for its inhabitants.

Partners in the initiative will be Fundación Avina, Consultoria de Interação Urbana and Diferencial Pesquisa de Mercado.

Traditional communities

GRI 411-1


The company maps all traditional communities in its area of influence, such as quilombolas, faxinalenses (Paraná communities that inhabit small areas and live off of their relationship with the forest), and indigenous groups. In its relationship with these communities, the company follows the Brazilian legislation and the recommendations of ILO 169, resolution of the International Labor Organization on Indigenous and Tribal Peoples, ensuring their right to free, prior, informed consent (FPIC).

In 2019, we advanced in Phase II of mapping traditional communities in our operating area in Paraná (municipalities of the industrial and forestry operation). The data update began in 2017 and its purpose is to identify possible new communities and expand relationships and knowledge on those already included in our survey. There were no cases of violation of the rights of indigenous peoples or traditional communities in 2019.

Mapping and results

Diploma in hand

In December 2019, five young people from the Tibagy-Mococa indigenous community, in the Ortigueira region (PR), graduated in pedagogy and dentistry. The recent graduates were part of the first group of university scholarship students included in Klabin’s Basic Environmental Indigenous Plan (PBAI), which is a condition for the construction of the Puma Unit.

In addition to offering teaching materials during the course, the Scholarship Program provides tutoring that periodically assesses the engagement and needs of the scholarship students’ academic routine.

The investment is the result of a participatory consultation process involving Klabin, the National Indian Foundation (Funai) and indigenous communities.